We put this down largely to the professionalism and expertise of our friendly front of house team, Denise, Helen, Karen and Lenka.  With more than twenty years of company experience between them, these ladies are responsible for all aspects of customer service from the time you first email (info@sashwindow.com) or telephone the company on (0800 597 2598) through the processing of your order , scheduling your installation and providing excellent aftercare service on your Bespoke timber windows and doors.

All of them are very knowledgeable about our business and can talk to you about our wide range of wooden window and door products and services.  They will take care to ensure that the installers parking arrangements are made close to your property, support the sales and installation teams in the field and make sure that all the marketing materials are distributed correctly.  The team also train colleagues in the correct use of our Customer Relationship Management system and even have time to organise social events when they arise.  We are very lucky to have them!

]]> http://blog.sashwindow.com/our-services/customer-service-at-its-best/feed/ 0 http://blog.sashwindow.com/sash-window/the-sash-window-workshop-logo/ http://blog.sashwindow.com/sash-window/the-sash-window-workshop-logo/#comments Tue, 24 Apr 2012 16:06:18 +0000 Richard Dollar http://blog.sashwindow.com/?p=433 Here at The Sash Window Workshop we are very proud of our logo which has become the public face of the company in London and the South East.  The logo shows Mick, who was one of our first joiners and whose photo was the inspiration for the logo.

We believe that our logo epitomizes the craftsmanship and attention to detail that characterise all of our products. Mick retired from the company many years ago, since when our product range has been refined to include all types of sash windows, casement windows, French doors, front doors and bi fold doors.

We have attained A rated certification for our traditional timber box sash windows, spiral box sash windows and timber casement windows and all of our other window products are rated C or above.  We only use the finest materials on the market and our standards of workmanship and customer service are second to none.

If you would like to see craftsmen like Mick at work in our Bracknell workshop, please contact us and we would be delighted to show you around.  We think Mick would be proud of what we have achieved as well!

Our Craftsmen

At the Sash Window Workshop we make all of our products by hand in our Bracknell workshop because of this our customers often have to wait just a little bit longer to have their beautiful timber sash and casement windows and doors installed.  We understand how busy our customers lives are and therefore offer them installation dates up to two months in advance.  Our installers always arrange to be at customers’ homes between 8 and 9 in the morning, traffic permitting.

Our installers are fully qualified, expert craftsmen; however, they also uphold the Sash Window Workshop attitude to customer service. Our installers fully appreciate that they are guests in your home and they will treat your house with the utmost care and respect. In order to minimise any disruption our workmen leave their work area clean and tidy and, most importantly, safe at all times. Naturally installation timescales will vary depending on the complexity and size of the job.

This summer we have the added challenge of planning their routes into East London and other sporting venues over the Olympic and Paralympic period which means some customers might have to wait just a little bit longer.  But we think our hand crafted wooden windows and doors are worth waiting for.

Here at The Sash Window Workshop we are proud of our 19 year history of producing hand crafted timber sash and casement windows and doors for period homes in London and the South East.

Our trademark installation and service vans leave the workshop in Bracknell with customer’s windows every morning at around 6.30 so that our installers can be on hand in customers’ properties between 8 and 9, so long as the traffic allows.  All of our installers are employed by us, wear the company uniform and carry ID cards.  They fit timber sash and casement windows and doors made by our employees in our workshop.  In the unlikely event that there are any issues with the installation these are dealt with promptly by our customer service team in Bracknell.

Many testimonials from satisfied customers can be seen on our website but we wanted to share a recent email from Mr C of London W4 who stated “We have been completely satisfied with the windows, and with the workmen who fitted them so professionally. The three men who did the work were punctual, professional and pleasant, and when they had finished the work - to our complete satisfaction - they took away the old windows, cleared all the rubbish, and left the house looking clean and tidy. Congratulations!”

We come across many organisations that seem to try to emulate us in one way or another and to trick prospective customers into believing that they are the company with the well known logo they are used to seeing outside their neighbours’ homes.  Whilst we accept that imitation is the sincerest form of flattery, we want to preserve our reputation for premier quality product and services.  Call us now on 0800 597 2598 to arrange an appointment with one of The Sash Window Workshop’s sales surveyors.

Showroom Sash Window

We at the Sash Window Workshop are starting to get excited about our new showroom on the ground floor of the Business Design Centre in Islington. We will be launching the showroom to coincide with the Country Living exhibition which opens there on 21^st March.

We are really excited that our customers in and around London who may not have the time to visit our Bracknell workshop will be able to see a great range of our products and at ease. Although, we still recommend customers who have the opportunity to, to visit our workshop. In our workshop you can really experience the skilled craftsmanship and passion that goes into our work. Here you see blocks of timber transformed into fantastic pieces to enhance the look of your home.

However, visitors to Islington will be able to see samples of our sash windows, casement windows and doors together with the various types of ironmongery we use.  If you come and see us during the exhibition you will be able to discuss your plans with one of our sales surveyors who can give you insightful advice about what might work best for you.

Customers who visit the showroom will also benefit from a special introductory offer of 10% discount on all quotations.  Of course, we will still be there after the exhibition has finished so please call us on 0800 597 2598 to arrange to meet us there!

Fitting a new sash window

Our fitting team are second to none in their skill, application and dedication even during the coldest winter months. Continually delivering the highest standards of work, with a smile on their face.

Some of you might recall the winter of 2010/2011, it was really tough. Our team fitted record volumes of windows in the worst of conditions, leaving our clients delighted.  Fortunately this winter has been somewhat easier  for them to date. So long as we give them the right equipment,  support and a warm uniform to work in, they will deliver. Not forgetting the obligatory “curry night” in the spring, as a thank you for their efforts.

So if you are considering having work done during these colder months, you don’t need to worry about fitting and the impact on your home, take the benefits our work will offer as soon as you can. Our fitters will be in an out minimum fuss and disruption, whatever the weather, and always with a smile on their faces!

The Sash Window Workshop – "delivering excellence at every opportunity.”

It has been almost two years of often “painful process”, but it is now in its final phase. It incorporates  new remote pricing software to replace our existing RAMPs pricing system, with associated customer management, manufacturing, stock and accounting modules which will allow us to operate from “quotation to invoice” through one system.

We hope that once bedded in it will be a huge step forward in efficiency and allow us to put down more stable roots for further growth.

The Sash Window Workshop – delivering the best at every opportunity.

Doors made by The Sash Window Workshop

Did you know that The Sash Window Workshop makes and installs well over £1m  per year of best quality, bespoke doors. Including front doors, french doors and sliding folding doors? It seems to be a bit of a secret we haven’t been telling people. Even some of our customers ask “do you do doors?”. We have definitely “missed a trick” somehwere and need to put things right,  as our doors are made to the highest standards and we believe they are simply the best available.

In response to popular demand, as from January 2012 we will be launching  new range of “Classic” doors. This range will include about 15 -20 different classic “London” front door designs, a range of simple but elegant french doors and some standard sliding folding designs. These "Classic" designs should suit most of our customers and will of course come measured, painted, glazed and fitted by our own fully employed fitting staff, all with The Sash Window Workshop’s outstanding customer service,  long term warranties and after sales service.

Of course if there isn’t a pattern that suits you, we will always tailor something to your exact specification, like we have been doing for the past 18 years, without telling anyone!

The Sash Window Workshop – delivering excellence at every opportunity.

The Sash Window Workshop has been manufacturing the highest quality traditional timber windows since 1994 combining traditional craftsmanship with modern technology to produce a full range of A rated windows and doors. Our windows and doors are made to the highest standards with the best materials in all respects, and come fitted by our own employees. Our customers are delighted by the difference that our window services make to their homes.

As part of our environmental policy, we burn our “off cut” timber and the old windows and doors that we take out of our clients homes, to heat our factory and keep our loyal craftsmen warm during winter. We always  need a constant supply of timber.

To help keep us all warm this winter, any joinery order placed with us before January 1^st, 2012 can qualify for up to £200 part exchange allowance on each complete window replacement or £100 if part of our sliding sash replacement service

The Sash Window Workshop – delivering excellence at every opportunity

We are delighted to take this step as it wholly in keeping with our continued drive to make our business as environmentally friendly and sustainable as possible.

The Sash Window Workshop – delivering excellence at every opportunity.